Please review our salon policies before booking. These guidelines protect your time, our team's time, and the quality of your experience. Booking with Salon De Cheveux means you agree to the following terms.
Reservation & Credit Card Policy
To reserve an appointment, a valid credit card is required. Your card is securely stored through our booking system and may be used for the following:
- Securing your reservation
- Charging for late cancellations (less than 24 hours' notice)
- Charging for no-show appointments
- Charging for late arrivals that require rescheduling
By booking with us, you authorize Salon De Cheveux to charge your card in line with our cancellation, no-show, and late arrival policies. We kindly ask that all guests honor these policies so we can respect the time of our artists and fellow guests.
Online Booking Policy
- Reservations can be made online or by calling 719-315-2686.
- Online requests are not confirmed until you receive a booking confirmation from our team.
- Artist availability may vary, so your request will be scheduled based on the best match.
Cancellation, No-Show & Late Arrival Policy
24-Hour Cancellation Notice
We require at least 24 hours' notice to cancel or reschedule your appointment. Cancellations with less than 24 hours' notice will be charged 50% of the scheduled service.
No-Show Policy
Missed appointments without any notice will be charged 50% of the scheduled fee. Repeat no-shows may lose online booking privileges and be limited to walk-in availability. If you no-show a redo or complimentary service, it will not be rescheduled.
Late Arrivals
If you arrive more than 15 minutes late, we may need to reschedule your appointment. In that case, the 50% fee will still apply to cover the time reserved for you.
Service Guarantee & Redo Policy
At Salon De Cheveux, your satisfaction matters. If you are not completely happy with your service:
- Please notify us during your visit or within 48 hours of your appointment.
- If we determine that a correction is needed due to a service error, we will gladly adjust it at no charge.
- Corrections must be approved by management and scheduled within 5 days of the original service date.
- We do not offer complimentary adjustments for changes of mind or new preferences after the service is complete.
Please note: corrective color or transformations (such as going lighter or removing box color) may require multiple sessions and are not considered errors.
Refund Policy
All services are non-refundable. If a service adjustment is deemed necessary and falls within our redo policy, we are happy to provide a solution. Refunds are not issued under any circumstances.
Retail Product Returns
- We accept returns on unopened, unused retail products within 7 days of purchase.
- A salon credit will be issued. No cash or credit card refunds are given.
Right to Refuse Service
Salon De Cheveux maintains a safe, professional, and inclusive environment. We reserve the right to refuse service to any guest who exhibits:
- Disrespectful or inappropriate behavior toward staff or other guests
- Aggressive or disruptive conduct
- Repeated policy violations
Children & Minor Services
- Minors under 18 must be accompanied by a parent or guardian during the consultation.
- A minor consent form must be signed before services are performed.
Health & Safety: Head Lice Policy
Due to sanitation standards and health guidelines, services cannot be performed on guests with head lice.
- If lice is identified during a service, the service will be stopped immediately.
- Services may resume 48 hours after treatment is complete.
Accepted Payment Methods
We accept the following forms of payment:
- Visa
- MasterCard
- American Express
- Discover
- Cash
- Personal Check
Gift Certificate Policy
- Must be presented at the time of redemption
- Not redeemable for cash
- Not refundable
- Valid only at Salon De Cheveux
- Copies or lost certificates may not be honored without proof of purchase
